Customer Spotlight: Secure Payment Solutions Chooses Under.io Over DocuSign

In payments, customer onboarding tools are pivotal for ensuring seamless, secure, and efficient client experiences. Under.io has been making significant strides in this space, and we recently had the pleasure of sitting down with Zoey from Secure Payment Solutions to discuss why they chose our platform over DocuSign. In this Customer Spotlight, Zoey shares valuable insights into their decision-making process and the benefits they’ve experienced with Under.io.

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Why Secure Payment Solutions Chose Under.io

Zoey begins by explaining the core requirements of Secure Payment Solutions. They needed a platform that could handle their specific needs in a robust and efficient manner. While DocuSign is a well-known name in the industry, Under.io offered a unique set of features that better aligned with their goals.

Enhanced Customization

One of the standout reasons Secure Payment Solutions switched to Under.io was the level of customization available. Zoey highlights how Under.io's flexible API integrations allowed them to tailor the onboarding process to fit their exact requirements. This customization was crucial for maintaining their brand identity and ensuring a smooth experience for their customers.

Superior User Experience

User experience is at the heart of what we do at Under.io, and Zoey emphasized this as a significant factor in their decision. The intuitive interface and streamlined workflow provided by Under.io made the onboarding process more efficient and user-friendly. This not only improved the experience for Secure Payment Solutions' customers but also reduced the internal workload for their team.

Security and Compliance

In the FinTech industry, security and compliance are non-negotiable. Zoey detailed how Under.io’s robust security protocols and compliance features surpassed their expectations. With ever-evolving regulatory requirements, having a platform that stays ahead of the curve was a critical advantage for Secure Payment Solutions.

Cost-Effectiveness

While cost is always a factor, Zoey pointed out that the value provided by Under.io far outweighed the investment. The combination of advanced features, superior customization, and exceptional support made Under.io the clear choice over DocuSign, which, while robust, did not offer the same level of tailored solutions.

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Conclusion

Zoey’s insights shed light on the practical benefits that Under.io brings to the table, particularly for companies like Secure Payment Solutions. Their experience underscores the importance of finding a customer onboarding tool that not only meets but exceeds industry standards.

We are thrilled to partner with Secure Payment Solutions and look forward to continuing to provide innovative solutions that drive success for all our clients. If you're considering a switch from DocuSign or exploring options for your onboarding process, Under.io is here to help you navigate the journey with confidence and ease.

Check out the full video to hear more from Zoey about their positive experience with Under.io.