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FiServ

July 23, 2024

Understanding Fiserv and the Merchant Processing Agreement

Fiserv is a global leader in financial services technology, providing businesses with the tools they need to accept and process payments securely. With an extensive range of services, Fiserv helps merchants manage transactions both online and in-store, offering cutting-edge solutions that drive growth and ensure compliance.

What is Fiserv?

Fiserv is one of the largest financial technology companies in the world, offering end-to-end payment processing services for businesses of all sizes. They serve a wide range of industries, from retail and hospitality to healthcare and banking. Some of Fiserv’s key offerings include:

1. Merchant Payment Solutions: Fiserv enables merchants to accept credit and debit card payments, mobile payments, and e-commerce transactions securely.
2. Point-of-Sale (POS) Systems: Fiserv provides hardware and software solutions for merchants to handle in-store payments.
3. Gateway Services: Fiserv offers secure payment gateways for online merchants, facilitating e-commerce and mobile payment transactions.
4. Fraud Prevention: With advanced fraud detection systems, Fiserv ensures that merchants and consumers are protected against fraudulent activities.
5. Data Analytics: Fiserv provides businesses with actionable insights from transaction data, helping them optimize their payment processes and enhance customer experiences.

At the core of Fiserv’s services is the **Merchant Processing Agreement (MPA)**, which governs the relationship between the processor and the merchant.

What is a Merchant Processing Agreement?

A Merchant Processing Agreement (MPA) is a contract between a merchant and a payment processor like Fiserv. It defines the terms and conditions under which the merchant can accept and process card payments. The MPA is essential for ensuring that both parties are aligned on fees, transaction handling, and compliance obligations.

Key Components of the MPA:
- Fees and Rates: This section outlines the costs involved, including transaction fees, chargebacks, and other service fees.
- Transaction Handling: Details how transactions are processed, including settlement times and the flow of funds from customers to merchants.
- Compliance: Merchants are required to follow Payment Card Industry Data Security Standards (PCI DSS) to protect cardholder data.
- Termination Clause: The agreement will specify conditions under which either party can terminate the contract, along with any associated fees.

How Under.io Makes the Merchant Processing Agreement Digital

Traditionally, managing MPAs has been a time-consuming, paper-based process, but Under.io revolutionizes this by offering a fully digital workflow.

Benefits of Digitizing the MPA with Under.io:
- Faster Onboarding: By digitizing the entire MPA process, Under.io allows businesses to complete the agreement quickly and efficiently, reducing onboarding time for merchants.
- Customizable Templates: Under.io provides customizable MPA templates that meet both regulatory and business-specific needs, ensuring a seamless experience.
- PDF Mapping: Using Under.io’s advanced PDF mapping technology, businesses can easily automate the population of contract fields, reducing the risk of manual errors.
- Electronic Signatures: Merchants and payment processors can securely sign the MPA using e-signature technology, eliminating the need for physical paperwork.
- Centralized Document Storage: With Under.io, businesses can store and access MPAs and other related documents in a secure cloud environment, ensuring easy retrieval and compliance tracking.

Conclusion

Fiserv is a powerful partner for businesses looking to accept card payments, and the Merchant Processing Agreement plays a crucial role in defining how those transactions are managed. Under.io enhances this process by digitizing the MPA, making it easier for merchants to onboard quickly and securely. With customizable templates, automated data entry, and centralized storage, Under.io streamlines the payment processing experience for both businesses and processors.