Customer Spotlight: Secure Payment Solutions
Secure Payment Solutions recently made the strategic decision to replace DocuSign with Under.io, and the results have been overwhelmingly positive. As Zoey Bush shared, “We have agents who come to us with electronic signatures all the time, and they love using Under.io.”
DocuSign vs Under.io
Initially, the transition posed some challenges, as many agents were accustomed to DocuSign. However, the training and support provided by Under.io made all the difference. “After I walk them through it, they end up loving it,” the representative noted. This adaptability speaks to the user-friendly design of Under.io, which is seen as a significant improvement over DocuSign.
The platform's aesthetic and functionality are highlights for Secure Payment Solutions. “What y’all have compared to DocuSign is very user-friendly, in my opinion,” they said, emphasizing the appeal of Under.io’s clean look. The ability to fill in only the necessary fields instead of viewing the entire application is another advantage. “That can get overwhelming seeing that huge application and not knowing what to fill out,” the representative explained. This focused approach simplifies the onboarding process, allowing merchants to complete their tasks with confidence.
Considering the cost of Under.io
Cost was also a crucial factor in the decision to switch. With DocuSign increasing their prices, Secure Payment Solutions found Under.io to be a more affordable option. “Jesse talked to y’all at the show, and he loved your idea, which brought my boss to look further into it,” they said. The combination of convenience and cost-effectiveness made Under.io the clear choice for their electronic signature needs.
Support from Under.io has also been exceptional. “Anytime we had any issues or if there was an issue with the product, Under.io has been very responsive in fixing those issues,” they stated. The team at Under.io is always willing to provide training and assistance, ensuring a smooth user experience.
Conclusion
In summary, Secure Payment Solutions’ switch to Under.io has not only enhanced their electronic signature process but has also resulted in a more user-friendly and cost-effective solution. Their experience highlights the importance of excellent customer support and a well-designed platform in today’s competitive landscape.
